We hear a lot about “good communication” and how important this is. So then, what actually IS good communication? First we need to remember that ‘Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.’ (J.Clear) Too many times we think just because we’ve repeated instructions two or three times, people must understand. But no! We need to hear back from them what they believe you said, and then we can determine whether our communications were effective.
