Are you aware that your behavior in difficult circumstances helps define your character? As a leader, demonstrating the correct behavior when things are tough is how you build credibility, trust, and self-control. Your behavior when others are at your mercy will either paint you as an uncaring taskmaster, or a leader with empathy and understanding. Since our natural tendency is to protect ourselves first, it’s important to pre-choose how we want to respond, so that when the occasion comes around, we’re prepared and respond how we prefer to respond, not how we react naturally. Are you prepared?