‘Seek first to understand, then to be understood’. (S.R.Covey) How often do we not understand why people do what they do, or act how they act? Why do we get frustrated when others don’t seem to understand our thinking? Perhaps it’s because we haven’t taken time to really listen to them, to hear and understand their thinking, before we label them as difficult or challenging. So today, think about the most challenging person you need to work with, and take time to deeply listen to what they have to say – BEFORE you start talking about what you need.
