Tag: communications

  • Intentions: Growth Idea #636

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    by

    Harley H
    in ,

    I believe we all approach challenges, communications, interactions, etc, with good intentions. Unfortunately, sometimes even with the best of intent things don’t turn out well. So what happens when someone else you’re interacting with makes you feel like they did something wrong? First, we need to remember we don’t know their intent. And then we…

  • Communications: Leadership Idea #10

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    by

    Harley H
    in ,

    Many times we fear feedback, as we believe it will be negative or a criticism of what we’ve done. However, if we practice good a good communications strategy with others, feedback becomes just a part of the normal conversation. This highlights the importance of having regular, candid conversations with others, especially our teams. In fact,…

  • Communication: Idea #363

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    by

    Harley H
    in

    ‘Truett Cathy consistently reminded his employees to respond to customers saying, “my pleasure” instead of “you’re welcome” because he loved the message that it was Chick-fil-A’s pleasure to serve their customers. Leaders are repeaters – he had to consistently communicate this message to his team in order to see results. Is it a pleasure for…