Tag: communications

  • Communications: Leadership Idea #10

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    by

    Harley H
    in ,

    Many times we fear feedback, as we believe it will be negative or a criticism of what we’ve done. However, if we practice good a good communications strategy with others, feedback becomes just a part of the normal conversation. This highlights the importance of having regular, candid conversations with others, especially our teams. In fact,…

  • Communication: Idea #363

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    Harley H
    in

    ‘Truett Cathy consistently reminded his employees to respond to customers saying, “my pleasure” instead of “you’re welcome” because he loved the message that it was Chick-fil-A’s pleasure to serve their customers. Leaders are repeaters – he had to consistently communicate this message to his team in order to see results. Is it a pleasure for…

  • Work Culture: Idea #322

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    by

    Harley H
    in

    Would you like to transform your workplace culture and improve your communications? Try these three steps: ‘1. Reflect: After a disappointing Rugby World Cup campaign in 2007, self-reflection and good leadership turned the New Zealand All Blacks around…2. Take Action: Realize that you can only improve and grow from practicing and receiving radical candor…3. Be…