Communication: Idea #363
‘Truett Cathy consistently reminded his employees to respond to customers saying, “my pleasure” instead of “you’re welcome” because he loved the message that it was Chick-fil-A’s pleasure to serve their customers. Leaders are repeaters – he had to consistently communicate this message to his team in order to see results. Is it a pleasure for…
Work Culture: Idea #322
Would you like to transform your workplace culture and improve your communications? Try these three steps: ‘1. Reflect: After a disappointing Rugby World Cup campaign in 2007, self-reflection and good leadership turned the New Zealand All Blacks around…2. Take Action: Realize that you can only improve and grow from practicing and receiving radical candor…3. Be…
Communicate: Idea #163
Have you ever under-valued the importance of communications? ‘It’s generally better to over-communicate. If you wait to reply because you don’t have an answer yet (or because you don’t want to share bad news), the other party often ends up making assumptions about what the delayed reply might mean. Silence frustrates and confuses people. Better…
