Capable: Idea #414
Do you want to be the person that your leaders come to asking for help, because they know you can do what is needed? If so, we need to continually develop our capability. ‘As leaders, we want to surround ourselves with capable people. We also want to be capable leaders ourselves. Capable people rise to…
Communication: Idea #363
‘Truett Cathy consistently reminded his employees to respond to customers saying, “my pleasure” instead of “you’re welcome” because he loved the message that it was Chick-fil-A’s pleasure to serve their customers. Leaders are repeaters – he had to consistently communicate this message to his team in order to see results. Is it a pleasure for…
