Communication: Idea #363
‘Truett Cathy consistently reminded his employees to respond to customers saying, “my pleasure” instead of “you’re welcome” because he loved the message that it was Chick-fil-A’s pleasure to serve their customers. Leaders are repeaters – he had to consistently communicate this message to his team in order to see results. Is it a pleasure for…
Identity: Idea #228
Who are you? Has anyone ever asked you that question? ‘Sometimes what we do can become who we are. When this is the case, and we stop doing that particular thing, it can lead to an identity crisis. What we do should be a part of our identity but not who we are. Is your…
